Shipping policy

Free ground shipping on orders of $99 or more (before tax) to the contiguous United States (the lower 48 states and Washington, D.C.). Orders under $99 ship for a flat $14.99.

When your order ships

We send your order to the manufacturer the same business day it is placed (orders after 2 pm Pacific go out the next business day). Most items ship within 1–2 business days of that, and you'll receive tracking by email as soon as your order leaves the warehouse. Typical delivery is 3–7 business days after shipping.

If an item is backordered at the manufacturer, we'll email you within one business day with the expected date, and you can choose to wait, swap to another item, or cancel for a full refund.

Orders with several items may arrive in separate boxes from different warehouses. You will receive tracking for each shipment.

Large fixtures. Some oversized chandeliers and fixtures ship by freight carrier. The carrier will call to schedule a delivery appointment. Freight deliveries are curbside, and someone 18 or older must be present to sign.

Alaska, Hawaii, Puerto Rico and other U.S. territories, and APO/FPO addresses. Shipping is charged at current carrier rates based on the size and weight of your order, calculated at checkout. For oversized items that can't be rated at checkout, we'll contact you with a freight quote.

Canada and international. These shipments incur additional charges. We'll contact you with a shipping quote for your approval before the order ships.

International orders, customs duties and tariffs

Any shipping quote we provide covers transportation only. It does not include:

  • import duties
  • customs fees
  • tariffs
  • brokerage charges
  • destination-country taxes, such as VAT or GST

These charges are set and collected by the destination country's customs authority and the delivery carrier, not by Lighting Solutions. They are the responsibility of the customer, who is the importer of record. If a shipment is delayed, held or returned by customs because import charges were not paid or documentation was not provided, Lighting Solutions is not responsible for the delay. Orders refused or abandoned in customs are handled under our Return and Refund Policy. Original and return shipping costs, and any duties, taxes or brokerage fees already incurred, are non-refundable.