Refund policy

Returns

If you need to return an item, we're happy to help. Request a return within 30 days of delivery; after that, all sales are final. Items must be returned unused and uninstalled, with all parts, hardware, glass, warranty cards and instructions.

Unopened items in their original sealed packaging are refunded in full. Opened items carry a 20% restocking fee, or 25% on orders of $500 or more, unless you place a replacement order of equal or greater value when you request the return. Shipping charges, if any, are non-refundable. If your order shipped free, the cost of shipping it to you may be deducted from your refund.

Return shipping. For returns that aren't our error, the customer pays return shipping. You can send the item back yourself with a tracked carrier, or we can email you a prepaid return label and deduct its cost from your refund. Large fixtures that must go back by freight carrier are quoted before the return is authorized.

Inspection. Refunds are issued after the item arrives and is inspected. Items returned used, installed, incomplete or damaged may be refused or refunded only in part. Refunds go to the original payment method only.

Contact us before sending anything back. Many items return to the manufacturer rather than to us, so we'll give you the correct return address and authorization number. Use a carrier with tracking. You are responsible for insuring the return shipment and for any claim if it is lost or damaged in transit. We'll email you once your return is received and refunded, and we do that as quickly as we can.

Non-returnable items

• Special-order and custom items, including custom finishes, lengths and configurations.
• Items marked "Final sale" or "Non-returnable" on the product page.
• Fixtures that have been installed, wired or modified.
• Six (6) or more units of the same item, unless we agree to the return in writing before you order. For larger quantities, ask us for project pricing first.

Damaged, missing or defective items

Please inspect your order on arrival, and report damaged, missing or defective items within 5 days of delivery, with photos of the item and the box. Reports after that time cannot be honored. Damaged or defective products will be replaced at no charge or refunded to the original payment method. Shipments the carrier fails to deliver will be reshipped at no charge.

Shipping and website errors

If you receive something you didn't order, or an item doesn't match its description on our site, we'll arrange the pickup and ship the correct item at no charge.